Terms of service

Last Updated: April 1, 2026

Welcome to OlyPetCare.
These Terms of Service ("Terms") govern your use of our website olypetcare.com (the "Site"), the purchase of our physical Smart SOS Tags, and our digital Pet Safety Guides (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms.

1. General Conditions
OlyPetCare provides smart identification solutions for pets. We reserve the right to refuse service to anyone for any reason at any time. You agree not to reproduce, duplicate, or exploit any portion of the Service without express written permission from us.

2. Smart SOS Tag Service (The "Product")
Identification Tool: The OlyPetCare Smart Tag is a passive identification tool that relies on a QR code scan by a third party. It is NOT a real-time GPS tracking device and does not contain a battery or active signal.

Service Availability: While we strive for 100% uptime of our database (hosted on Hostinger), we are not liable for temporary service interruptions due to maintenance or technical issues beyond our control.

User Responsibility: It is your sole responsibility to ensure that the contact information and pet profile linked to your tag are accurate and up-to-date. OlyPetCare is not responsible for unsuccessful pet recoveries due to incorrect data provided by the user.

3. Digital Products (Pet Safety Guides)
Delivery: Upon purchase, digital guides are delivered via email or direct download.

No Refunds: Due to the nature of digital content, all sales of Pet Safety Guides are final and non-refundable once the download link has been accessed or the file has been sent.

4. Accuracy of Billing and Account Information
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

5. Shipping and Delivery (Physical Products)
Processing: Orders are typically processed within 3-8 business days.
Shipping: Delivery times are estimates and may vary based on the carrier. OlyPetCare is not responsible for delays caused by customs (for international orders) or carrier issues.

DDP/DDU: For orders shipped from our Italian warehouse, local taxes apply. For international shipments, duties may apply depending on the destination country’s regulations.

6. Returns and Refunds (Physical Products)
30-Day Window: You have 14 days from the date of delivery to request a return for physical Smart Tags.

Condition: Returns are only accepted if the tag is in its original packaging and has NOT been activated or registered in our database. Once a tag is activated, it is linked to a specific pet profile and cannot be resold for hygiene and security reasons.

7. Limitation of Liability
In no event shall OlyPetCare, our directors, or employees be liable for any injury, loss, claim, or any direct, indirect, incidental, or consequential damages of any kind, including, without limitation, the loss of a pet. Our service is a supportive tool for pet safety, and the ultimate responsibility for the pet's welfare remains with the owner.

8. Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Italy.

9. Contact Information
Questions about the Terms of Service should be sent to us at: Email: shop@olypetcare.com

Address: Majoie Srl, C.ne Appia 37, 01187, Roma, Italia